The purpose of this document is to lay out the terms and conditions of one-off coaching/consultation with Libby. Please read through this document, so that you know what you’re agreeing to, and write to Libby if you have questions about what something means.

Coaching Expectations

Client acknowledges that one-off I/We Need Help sessions are not a substitute for ongoing coaching and that the scope of these types of sessions is limited. If Client is interested in ongoing coaching work, Client agrees to be upfront about that desire rather than stringing together I/We Need Help Sessions.

Clients are 100% responsible for their progress and results from coaching. Libby will help and guide clients, however, self-responsibility is a vital element of coaching success that relies solely on the Client. Libby makes no representations, warranties, or guarantees of results from coaching verbally or in writing. Because of the nature of coaching and extent, the results experienced by each client may significantly vary.

Client accepts that failure to disclose relevant information to Libby in sessions may hinder Client’s results. Client also agrees to be fully present during sessions and away from distractions during calls. This includes information about the effectiveness of coaching thus far.

Client acknowledges that Libby is not a clinical psychologist or licensed therapist and cannot treat any clinical conditions including depression, suicidal thoughts or intentions, severe anxiety, PTSD or CPTSD, abuse, or active addiction. If conditions such as these come up during coaching and have never been previously addressed, Libby may encourage Client to seek additional clinical support and may make receiving that support a precondition for coaching with Libby.

Scheduling

This is an equal effort coaching relationship, where the client takes full responsibility for asking for what they need and reaches out when help/support is needed to schedule appointments or text Libby. Libby is not responsible if the client does not reach out for support when they need it.

All sessions require 24 hours notice to cancel and reschedule. Any sessions that aren’t canceled with at least 24 hours advance notice are considered late, and therefore forfeited, which means they cannot be “made up” later on.

If the client is more than 10 minutes late for a session with no prior notice given, Libby will assume that the Client will not make it and the session will automatically cancelled and forfeit. Please provide advance notice if you anticipate that you’re going to be late.

Clients are responsible for scheduling sessions in a timely manner before Libby’s schedule fills up. If the client cannot find an available appointment slot, it is the client’s job to reach out to Libby for possible alternatives. Client is solely responsible for setting and using sessions. Any sessions paid for but not scheduled or used and not explicitly rolled over are forfeit. Libby will not chase the client down to schedule appointments or reach out for support.

Payment & Refunds

There are no refunds given under any circumstances. Sessions can be rescheduled if appropriate notice is given.

It is within Libby’s right to terminate coaching at any point for misconduct or egregious behavior.

Email

Regarding communication, please allow at least 24-48 business hours for a response from Libby. Libby has policies in effect as part of the workflow and overall health of her and her family, including but not limited to: not working on days off, not working odd hours, needing 24-48 business hours to respond to messages. Libby is under no obligation to respond within any set time frame to inquiries, except when otherwise noted.

Clients should not rely on email as the main form of communication, or for extensive coaching with Libby; Zoom sessions are to be used as the primary form of communication. Email access is there for extra bits of support when needed or follow-up resources. Email support is offered to clients at Libby’s discretion, and Libby is under no obligation to respond to all messages, nor to respond to them within a specific time frame. Some questions may not be suitable for an email response and may require more in depth exploration, in which case Libby will inform the client to bring that question to a coaching call.

Confidentiality

Libby agrees not to disclose, reveal, or make use of any personal information shared by Client during discussions, coaching sessions, or otherwise without their prior consent. Likewise, Libby’s expectation for the client is that the client use a reasonable degree of care to hold any confidential information Libby has shared about herself during coaching. Libby will inform clients if she is legally obligated to disclose confidential information for any reason.